Deleting your account or your data

You can ask for your account, or particular records inside it, to be deleted. Nothing is deleted by asking: you confirm the request with a code, and you can call it back right up to the moment it is carried out.

Asking from inside the app

Where

Account & data deletion

Plan

All plans

Open to every signed-in user, on every plan, with no permission needed. The screen is also the second button on your own Account page, under Danger zone — Request account or data deletion.

How to make the request

1. Go to Account & data deletion in the menu — it sits near Support and Legal & compliance at the bottom.
2. Read the three panels at the top of the screen: What deletion actually removes, What is kept, and why, and How long it takes. They are deliberately above the button.
3. Click Request deletion.
4. Under What would you like us to do? pick one of the four options — see the four kinds of request below.
5. If you picked Delete specific data only, fill in Which data should we remove? — this one is required. Be specific: which records, which customers, which date range.
6. Add a Phone number if you like. It is optional, but “it speeds up verification.”
7. If you picked Delete my entire account, type your workspace name into Type the workspace name to confirm. It must match exactly.
8. Tick the acknowledgement: “I understand this is permanent and cannot be undone…” The Submit request button stays dead until you do.
9. Click Submit request.

How to confirm it

Submitting files the request but puts it in front of nobody. The Confirm your request box opens straight away:

1. Check the email on your account for a 6-digit code.
2. Type it into Verification code.
3. Click Confirm request.

If the code has gone astray, click Send a new code. The old one stops working.

Until you enter the code, nothing is happening

The screen says so: “Nothing has been deleted, and nothing reaches our privacy desk until you enter it.” A request nobody confirms is left alone and expires on its own after seven days.

The code itself expires after 30 minutes, and after five wrong tries you have to ask for a new one.

Asking without signing in

If you cannot get into the app — you have left the business, or you never had a login — use the public form at salesprint.org/account-deletion. It works the same way:

1. Choose what you want done.
2. Fill in your Full name, Business name and Account email — the address you sign in with.
3. For a whole-account request, type the business name again under Type your business name to confirm.
4. Tick the acknowledgement and click Submit request.
5. Enter the 6-digit code emailed to you and click Confirm request.
6. Keep the Request number you are shown. You need it if you write to us.

You can also simply write to [email protected] from the address on the account.

A website request cannot be cancelled on the website

The site has no cancel button. To call back a request you made there, email [email protected] and quote your request number.

A request made in the app you can cancel yourself — see below.

How to cancel

1. Go to Account & data deletion.
2. The live request is shown at the top of the screen instead of the form.
3. Click Keep my account.
4. Confirm.

You may do this at any point before the deletion is carried out — including while it says Scheduled. The confirmation toast reads “Request cancelled — your account stays.”

A cancelled request cannot be resumed

“A cancelled request cannot be resumed — you would need to raise a new one.” And if part of the erasure had already happened, cancelling stops the rest; it does not bring anything back.

The four kinds of request

Option	What it means
Delete my entire account	Close the business account and remove all personal data we are not legally required to keep.
Delete specific data only	Remove particular records — a customer profile, marketing contacts, uploaded files.
Remove my staff record	Remove your own user account and staff record from this workspace. Available to everyone.
Export my data, then delete	Get a copy of your records first, then delete. Recommended if you are leaving.

Who may pick what. Anyone can ask for their own staff record to be removed — that one is never gated. The other three ask for the workspace’s data, so they need the data-privacy permission (Administration → Data Privacy → Create in the role editor). Without it the three options are visible but dimmed, with the hint “Needs the data-privacy permission. Ask an owner or administrator.”

Seeing other people’s requests in the workspace needs Administration → Data Privacy. Without it the list is headed Your requests and shows only your own.

Only one whole-account request at a time

A workspace can have one open whole-account request. A second one is refused with “a deletion request is already open for this workspace.” Cancel the first if you need to change it.

If you are an employee, ask your employer first

Your employer controls their SaleSprint workspace and the records in it — we only process that data on their instructions. We cannot delete an employer’s business records at an employee’s request. Ask them first; if they cannot help, submit the request anyway and we will contact them on your behalf.

What happens after you confirm

Confirming hands the request to SaleSprint’s privacy desk and starts two clocks.

• A seven-day cooling-off window. The screen shows it as Nothing erased before, with the date. Nothing is erased inside it, whatever else the request says — that window is the point of being able to change your mind.
• A thirty-day commitment. The screen shows it as To be completed by. “Verified requests are completed within 30 days, and you get written confirmation of what was removed.”

Along the way the desk may ask you to confirm the scope, and will offer you an export first if you want one. You are emailed at each step — when the code goes out, when the request is received, when it is scheduled, and when it is completed, declined or cancelled — and the emails link straight back to the request.

The Progress list on the request records every one of those steps with its date.

What the statuses mean

Status	Meaning
Awaiting confirmation	the emailed code has not been entered — nothing has reached us
Submitted	confirmed, and with the privacy desk
In review	someone is working on it
On hold	paused, usually pending something from you
Scheduled	approved, with a date — you can still cancel
Completed	carried out, with the written summary below it
Declined	refused, with the reason under Why it was declined
Cancelled	called back by you, or by us at your request
Expired	never confirmed within seven days

Once it is Completed the request keeps two summaries on screen: What was removed and What had to be kept. That is your written record, and it is not erased along with the data.

A request can be Declined — for example an employee asking for their employer’s business records, an identity we cannot verify, or an open legal matter. A reason is always given.

What deletion removes

• Your login, password and session tokens
• Staff user accounts, roles and permission assignments
• Customer and supplier contact details (names, phone numbers, emails, addresses)
• Product catalogue, images and other uploaded media
• Saved device preferences, receipt layouts and branding
• Notification history and message templates
• Loyalty member profiles and their contact details
• Support correspondence tied to the account, once any open matter is closed

This cannot be undone

“Once deleted, we cannot restore your account, your catalogue or your history — not from a backup, not on request.”

If there is any chance you will want the records later, pick Export my data, then delete and keep the copy.

What is kept, and why

Some records cannot be erased on request. These are the only ones, and this is the reason for each.

Kept	Why	How long
Posted accounting entries and tax records	Ghana Revenue Authority and equivalent tax law require retention of books of account, typically for six years. These are your statutory records, not marketing data.	Statutory period, then deleted
Invoices and receipts SaleSprint issued you	SaleSprint’s own accounting and tax obligations as a supplier.	Statutory period, then deleted
Anonymised, aggregated usage statistics	Counts and totals with no identifying information. They cannot be traced back to you or your business.	Indefinitely, in anonymised form
Security and audit logs	Fraud investigation and abuse prevention. Automatically pruned on a rolling schedule.	Rolling retention window, then permanently dropped
Backups containing deleted data	Backups are immutable snapshots; they expire on their own cycle rather than being edited.	Up to 90 days after deletion

Your posted books are not erasable, and neither are ours

A whole-account deletion closes the account and removes the personal data in it. It does not erase posted accounting entries or tax records — tax law requires both sides to keep them for the statutory period, after which they are deleted.

The record that a deletion was requested, confirmed and carried out is also kept. It has to outlive the data, because it is the proof the deletion happened.

What happens to your team

A whole-account deletion removes the staff user accounts, roles and permission assignments along with everything else — so nobody on your team can sign in afterwards. Tell them before you ask, not after.

Remove my staff record is the narrow version: it takes out your own user account and staff record and leaves the workspace standing for everyone else. If you are the only owner, hand ownership over first — see managing people.

Related

• Support and legal terms — the Privacy Policy is one of the three documents on the Legal & compliance screen, and is also published at salesprint.org/privacy
• Managing people
• Your SaleSprint bill — cancelling a subscription is a separate conversation from deleting data