Units and packs

How to sell a carton as well as a single

You stock singles, you also sell a carton of twelve, and selling one carton should take twelve off the shelf.

1. Open the product and go to the Pricing tab.
2. Click New record to add a price row.
3. Set the Price to the carton price.
4. Set Pack type to Carton.
5. Set Stock reduction to 12.
6. Click Save.

At the till the cashier now sees both prices and picks the carton. The line reads “Carton ×12” and stock drops by twelve.

Stock reduction is the field that does the work

Quantity per pack on the product itself is only a description — it changes nothing. The Stock reduction on the price row is what actually deducts twelve.

Ignore Stock multiplier on the same form; nothing reads it.

How to add a unit of measure

1. Go to Stock → Catalog → Units of Measure and click New record.
2. Type a Name — Each, Kilogram, Box — and an Abbreviation.
3. Click Save.

Units of measure

Stock → Catalog → Units of Measure holds the units you sell in — Each, Kilogram, Box. A unit is just a name, an optional abbreviation and a status.

Every product must have one, so create the handful you need before you start adding products. A variant can override the product’s unit if it needs to.

Available on every plan.

Selling in packs

This is the common requirement: you stock singles but you also sell a carton of twelve, and selling one carton should take twelve off the shelf.

That is set up on the price, not anywhere labelled “pack”. On the product’s Pricing tab, add a price row with:

• the pack type — carton, box, bag, strip, pallet and so on;
• the stock reduction count — how many units leave stock when one is sold.

At the till the cashier picks that price and the line shows the pack, for example “Carton ×12”. Stock drops by twelve.

Pack Groups sends you to the wrong place

The Pack Groups menu item is not a screen. Opening it says “Pack groups are configured on each product, under the product’s Packaging tab.”

There is no Packaging tab. A product has General, Variant options, Variants, Pricing, Locations, Translations, Related and Specifications — and pack behaviour is set on the Pricing tab, on each price row individually.

Ignore the message and use the Pricing tab, as described above.

See Prices for the rest of how a price row works.

Unit conversions

Stock → Catalog → Unit Conversions records a relationship — one box equals twelve each — as a from-unit, a to-unit and a factor. A conversion can apply to everything, or be narrowed to one product, one branch or both.

Conversions are recorded but never applied

Nothing in the app reads them. Setting up “1 carton = 12 each” does not let you purchase in cartons, does not convert a stock count, and does not affect selling or reporting.

If you want a carton to deduct twelve units when sold, use a pack price as described above — that is the mechanism that genuinely works.

Unit conversions need the Professional plan.

Related

• Prices
• The product record