Restaurants and bars

Where

Verticals → Restaurant & Bar

Plan

Growth and above

Feature

Verticals → Restaurant

The Restaurant pack adds a table floor plan, a kitchen display, and thirteen setup screens. All thirteen are real and working — an earlier version of this guide said they were empty, which is no longer true.

What matters now is a different distinction: only one of those thirteen changes anything at the till. The rest are records you keep, not settings the counter obeys.

Before your first service

There is no screen for creating tables

The floor plan is the heart of the pack, and nothing anywhere in the app creates a table. Open the Restaurant counter on a new workspace and you get “No tables set up yet.” with no way forward.

Tables have to be loaded for you by whoever supports your installation. Ask before you plan a service around the floor plan.

1. Make sure your dishes and drinks exist as ordinary products — the pack uses your normal catalogue, not a separate menu.
2. Have your tables loaded (see above).
3. Create your Kitchen Stations if you intend to use prep pars.
4. Create your Menu Modifier Groups — this is the one setup screen the till reads.
5. Everything else can wait.

Running service

The floor

Go to Sales → Restaurant. Tables are colour-coded Free, Occupied, Reserved and Out of service.

1. Tap a free table. You are asked for the Number of guests.
2. Add items to the ticket. Each line has a Modifiers button and a Note button.
3. Choose the order type — Dine-in, Takeaway or Delivery.
4. Tap Send to Kitchen when the order should start cooking.
5. Tap Settle & Pay to take payment. The table is freed and a draft sale is created.

Tapping an occupied table resumes its ticket. New takeaway in the top bar starts one with no table.

Cancelling a tab asks for no reason and no manager PIN

Cancel tab shows only “This voids the whole tab and frees the table. This can’t be undone.”

The Void Reasons screen lets you define reasons and even mark them Requires manager PIN — but the counter never asks for either. Anyone who can cancel a tab can void a whole table’s order unrecorded.

The kitchen screen

Sales → Kitchen Display shows a card per ticket, advancing Sent → Preparing → Ready → Served with one button.

It does not refresh by itself

There is no automatic polling — the board only updates when somebody presses Refresh. There is also no station filter, so every ticket appears on every screen regardless of which kitchen station the items belong to.

Modifiers — the one thing that reaches the till

Menu Modifier Groups is the only setup screen the counter reads.

1. Go to Verticals → Restaurant & Bar → Menu Modifier Groups and click New record.
2. Choose the Company and Location — required on every screen in this pack, and locked once saved.
3. Enter the Name, e.g. Steak temperature.
4. Set Min select and Max select — 0 means unlimited.
5. Set Required and Active, then save.

At the till, tapping Modifiers on a line shows the groups. Picking one folds its price into the line.

You cannot add the actual choices to a group

There is no screen anywhere for creating the options inside a group, or for attaching a group to a particular dish. A group you create here appears at the till empty.

Until that is built, populating groups is a job for whoever supports your installation.

A dish with no groups attached shows every group you have

The picker only narrows to a dish’s own groups if some have been attached. Otherwise it offers every active group in the business — so a steak can be offered “milk type”.

The automatic service charge

The ticket total shows a Service charge line automatically once the party is large enough. Two settings control it: the percentage, and the minimum party size, which defaults to 6.

It is shown to the guest but is not part of what you charge

The line appears on the ticket as a preview. Check the amount actually taken at Settle & Pay matches what the guest was shown before you present the bill.

Setup screens that record rather than control

These all work, and all save correctly. None of them changes what the counter does.

Screen	What it records	What it does not do
Menu Courses	Starter, main, dessert	Nothing courses a ticket; the till never asks
Void Reasons	Reasons, and whether a PIN is needed	Never offered when cancelling
Happy Hour Rules	A discounted price and a time window	No price is ever changed. Nothing applies them
Kitchen Stations	Stations and a printer target	Tickets are not routed; the printer target is unused
Beverage Kegs	Each keg from storage to tap to empty	— works as a register
Menu Recipes	Portion yield and labour cost per dish	Ingredients cannot be entered, so cost always reads 0
Menu Prep Pars	Target quantities per day	Nothing compares them to what you made
Waste Logs	What was thrown away and why	No stock is removed and no cost is posted
Reservations	Bookings, party size and table	— works as a book
Server Tips	Tips per tab, pooled percentage	Staff are chosen by typing an identifier

Happy hour rules are the one most likely to catch you out

They have a full form — fixed price, percent off, days, a time window, a priority — and they save. Nothing in pricing or at the till ever reads them. A guest will be charged the normal price.

Use an automatic discount instead, which does work.

Waste logs do not reduce stock

Recording waste writes a record and nothing more — the item stays in your stock figures. To take it out, raise a stock adjustment as well.

Menu recipes cannot hold ingredients

The screen takes a dish, a portion yield and a labour cost, but there is no way to add the ingredients that make it. Total ingredient cost therefore always shows zero.

For real recipe costing, use manufacturing recipes.

Delivery apps

Delivery Channels and Aggregator Orders record orders taken on platforms like Uber Eats, Bolt or Glovo.

1. Create a Delivery Channel first — the Channel kind is free text, so pick a spelling and stick to it.
2. Then key each order under Aggregator Orders, choosing that channel.

Nothing arrives automatically, and nothing reaches your books

There is no connection to any delivery platform. Every order is typed in by hand, and Auto-accept orders and Menu sync interval are stored settings that nothing acts on.

An aggregator order does not create a sale, does not move stock, and does not reach the kitchen. It is a log for reconciling against the platform’s own statement.

These two need a higher plan than the menu suggests

Both sit in the Restaurant group at Growth, but the server requires the delivery module, which is included only from Professional. On Growth the menu entries appear and the screens refuse to load.

Traps across the pack

Export produces no file. Every list offers CSV, Excel and PDF; all three show “Exporting as…” and download nothing.

Three lists show a code instead of a product name — Menu Recipes, Waste Logs and Prep Pars. Searching those lists matches the code, not the name.

Company and Location look editable when editing and are not. Both dropdowns open and let you pick, then silently keep the original.

Lists mix every branch together. No list filters by company or location, and each stops at 200 records.

Waste Logs is gated wrongly. The menu shows it to anyone with menu rights, but the screen and the server require bar rights — so it appears and then refuses to load.

The two “Days of week” boxes contradict each other. One says Monday is 1, the other says Sunday is 1. Neither value is ever used.

Splitting a bill is possible, but not from this counter. It lives on Sale Transactions → Split Tickets, and a split settles to a draft sale without taking payment. Read the warnings on trade counters before using it — settling both a split and its parent tab bills the items twice.

Related

• Industry packs
• Point of sale
• Trade counters
• Pricing