Payments

Where

Payments

Plan

Growth and above

The Payments menu is about money collected electronically — mobile money, card and bank transfer taken through a payment provider. It is not about recording customer payments against an invoice; that lives under Finance.

Seven screens, in two halves: the first three are about collecting, the last four about getting the money to you.

Screen	What it is for	State
Payment Requests	Asking a customer to pay	works
Merchant Ledger	Your balance with your operator: collected, fees, paid out	read-only
Payment Logs	A record of collections	read-only
Settlements	What your operator has worked out to pay you	read-only
Payout Accounts	Your own bank or mobile-money accounts	yours to manage
Payout Requests	The payouts made to you, and where each has got to	read-only
Settlement Schedules	How often you are settled automatically	read-only

How money flows

1. You raise a payment request — an amount to collect from a customer through a named provider.
2. The customer pays. SaleSprint confirms the payment with the provider itself — prompted by the provider’s notification, by the customer returning to the payment page, or by its own regular check — and marks the request completed. A payment whose amount or currency does not match is held as Under review instead.
3. The gateway fee and the platform fee are worked out and saved on the request. The payment appears in the Merchant Ledger as Pending.
4. After the holding period it turns Available. This happens on its own.
5. Your SaleSprint operator runs a Settlement — by hand or on a schedule. It gathers the available money, pays any SaleSprint subscription invoices you owe out of it, and records what is left as a payout to one of your Payout Accounts.
6. Your operator approves the payout, sends it, and marks it Paid. Your books are updated at that point.

Your operator holds the money and pays you — you do not settle yourself

When payments are taken through your operator’s provider account, the money reaches them first. Settlements, approvals and payouts are theirs to run; you see every step and choose which of your accounts is paid. You can no longer create a settlement or approve a payout from this menu.

If you use your own provider keys, your provider pays you directly and steps 3 to 6 do not apply.

The payout itself is a transfer your operator makes at their bank — SaleSprint records it, it does not send it.

Fees, netting and payouts are explained in settlements and fees.

Before anything will collect

Your gateway credentials are not set up in this menu. They live at Settings → Payment Gateways, which needs its own permission. Until a provider is configured there, or your SaleSprint operator has set a default, raising a payment request will fail.

Start with setting up a payment provider.

Plan and permissions

Every entry needs the Growth plan and its own permission under Payments.

The plan gate is not what it looks like

The menu asks for Growth, but the underlying package feature for the payment API is only included from Professional up — and nothing actually checks it. In practice a Growth workspace gets the full Payments menu.

That is a gap rather than a benefit: if it is ever enforced, a Growth workspace would lose the menu. Confirm with whoever sells you SaleSprint before building a process on it.

Related

• Setting up a payment provider
• Collecting payments
• Settlements and fees
• Customer money
• Plans and billing
• Getting paid online — pay links on invoices, and what the customer sees
• Troubleshooting invoices and online payments