Your online shop

SaleSprint can run a real web shop for you: your products, your branding, a basket, a checkout, and orders that land back in this app.

It is a substantial feature and most of it genuinely works. But the path from “empty” to “a shopper can buy something” has several steps that are not signposted, and two of them will stop you dead if you miss them.

Read this before you start

Three things nobody tells you

1. A new shop has no web address. Creating a store does not give you a something.salesprint.app link. The only way a shopper reaches your shop is a domain you own, pointed at the platform yourself. See Setting up your shop.

2. A new shop cannot accept a single order until you create one row on the Order Statuses screen. Checkout fails until then, and nothing says so. See Taking orders.

3. Pick a company, never “All companies.” The scope is permanent, and a store scoped to all companies cannot be designed at all — the Appearance screen fails on save with a confusing permission error.

The order to do things in

1. Set up the shop — create it against one company, attach your domain, set it Active.
2. Create an order status — the step that makes checkout work at all.
3. Design it — pick a theme, set your colours and logo, then Publish.
4. Choose which categories show and build your menu.
5. Build the home page.
6. Add your delivery options.
7. Make sure your products are marked online — see Products. A product that is not online cannot appear, be searched for, or be listed anywhere.

Which screen for which job

You need to	Go to
Create the shop, attach a domain, open or close it	Setting up your shop
Change colours, logo, header, footer	Designing your shop
Build the home page or write an About page	Pages and sections
Set the navigation menu and which categories show	Menus and categories
Make checkout work, set delivery charges	Taking orders
Manage customer accounts and reviews	Shoppers and reviews
Chase abandoned baskets	Winning back baskets
List on the marketplace	The marketplace
Deal with an order that came in	Online orders

The two publishes

This catches everyone, so learn it now. There are two separate switches and you need both.

The shop’s Status	Draft, Active, Maintenance or Suspended. Set on the store’s row. Only Active and Maintenance answer at all.
Publishing the design	A separate Publish button on the Appearance screen. Your design work sits in a draft until you press it.

A shop that is Active but has never had its design published shows an error page, not a shop. Press Publish once, even if you changed nothing.

Changes take up to a minute to appear — the shop caches what it fetched. Reload after a minute before assuming something is broken.

Working on the right shop

You can run more than one shop. Every screen in this section works on one shop at a time, shown in the bar at the top: Editing store — city-grocer, with Switch store beside it.

With one shop it is chosen for you. With several, pick one first — screens show “Choose a store” until you do.

Switching shops throws away unsaved design edits

If you are part-way through the Appearance screen and you switch shops, your unsaved changes are gone without a prompt. Save first.

Plans

The whole section needs the Growth plan and the e-commerce module switched on for your account. Without the module the menu shows the section locked, with an upsell, rather than hiding it.

	Permission
The shop, domains, shoppers, baskets	Ecommerce → Storefront
Themes, appearance, categories, recommendations	Ecommerce → Settings
Pages and menus	Content Management → CMS
Reviews	Catalog → Review
Order statuses, delivery options	Sales → Online Order