What gets sent

SaleSprint has 71 kinds of notification. Every one of them has working code behind it — none are unfinished.

This page is the reference for what exists. Whether you get a given one is your preferences; whether your business gets it is alert recipients; whether your customers get it is the settings below.

Read this first

Customer emails are switched ON from day one

Email the customer about sales is on by default. From your very first sale, SaleSprint tries to email the customer their receipt, their order confirmation, their quote, their refund and more.

If you are not ready for that, turn it off before you start trading. It is one switch and it stops all eleven customer messages at once.

But the chasing letters are OFF by default

Payment reminders, overdue notices and monthly statements are all off until you switch each one on. That is deliberate — nothing starts chasing your customers without you asking it to.

Supplier payment reminders are the exception and are on, because they only go to your own staff.

Messages to your customers

All of these go by email only (except the receipt, which can also go by text), and all of them need the customer to be a saved contact on the document — a walk-in sale notifies nobody.

What happens	What the customer gets
You start an order that is not yet complete	“We got your order”
You post that order	“Your order is accepted”
An order is ready to collect	“Ready to collect”
You take a payment, including a layaway instalment	“Payment received”
A delivery is dispatched	“Your order has shipped”
You process a return	“Your return” — and a credit note notice if one was raised
You send a quotation	“Your quote”
You post a customer invoice, or complete a credit sale	“Invoice issued” — with a Pay now button when you can take online payments
A sale completes at the till	Their receipt, by email and optionally text
A basket is left on your online store	A reminder, up to three times

All except the abandoned basket are controlled by the single Email the customer about sales setting.

Chasing money

Three more, each with its own switch, all off until you turn them on:

Setting	What it does
Payment reminders	Emails and texts customers whose invoices fall due in the next few days
Overdue notices	Chases past-due accounts, no more than once a week each
Customer statements	Sends a monthly statement to everyone with a balance

These do not obey the customer-email switch — each has its own.

Alerts about your business

These go to the receiver list, not to individuals.

Every day, a digest covering: low stock, stock expiring, warranties expiring, gift cards expiring, layaway payments due, overdue backorders, blanket orders expiring, RFQs closing and overdue invoices.

As things happen: a purchase order approved, a purchase order sent to the supplier, goods received, a stock transfer arriving, a stock count coming up, a till that did not balance at close, and a record being deleted.

Every hour: supplier bills falling due.

Every five minutes: an item crossing its reorder point.

Two different low-stock messages, and they are not duplicates

One fires within minutes of an item dropping below its reorder point — once per crossing, and again only after stock recovers above the point.

The other is a line in the daily digest, which will keep listing that item every day for as long as it stays low.

Low-stock alerts do not email anybody by default

They go to the in-app bell and to phones by push only. If you want them emailed, change the low-stock channel setting.

Messages to you and your staff

Approvals — a request waiting for you, your own request approved or rejected, and a daily reminder while something is still pending. After three days the person who raised it is reminded too.

Van sales — the rep gets a notice when their trip opens and closes, when a reconciliation does not balance, when stock is not returned, and when a van sale stays unpaid for a week.

Van reminders repeat every single day

Unlike everything else, the overdue van sweeps have no “already told you” memory. A rep is nudged daily until the document is cleared.

Security — your confirmation codes, password reset and changes, email changes, two-factor enrolment, and a sign-in from a device you have not used before. These cannot be switched off, and change notices go to your old address so a hijack does not go unseen.

Support and legal — support ticket updates, and notice of updated terms.

SaleSprint’s own bills to you

Eighteen notices about your subscription — invoice ready, payment due, overdue, “tomorrow you go read-only”, read-only, final warning, suspended, paid, restored, trial ending, trial ended, plan renewed, plan lapsed.

These go only to receivers with the billing switch on. If nobody has it, you hear none of it. See alert recipients.

One of these emails has a gap in it

The “account restored” email reads “the account for <no value> is active again” — the business name is missing from the message. The notice itself is correct; only that word is wrong.

Two other billing emails print a date as 2026-09-30 rather than in words.

Customer subscriptions you run

If you bill customers on a recurring plan: a pay link each cycle, a renewal reminder, a receipt, an overdue notice, and a notice when a subscription is paused or cancelled. All by email and text, controlled by one setting that is on by default.

A pay link is only sent if you have configured a pay-page address; without one that message is silently skipped.

When scheduled messages go out

Only between 8am and 6pm, in your business’s timezone

Every scheduled sweep holds its messages until the local working day, so nothing texts a customer at midnight.

The trade-off: if a day’s window is missed — the system was down, say — that day is skipped, not caught up later. Statements are the one exception, with a three-day grace.

The timezone comes from your business’s shift setting, not from your own profile.

Each sweep also records what it sent, so a customer is not chased twice for the same invoice on the same day. Approval reminders and the van sweeps are the exceptions noted above.

Links in customer messages

Many customer emails carry a button to a page the customer can open without logging in — the link itself is the key. They see a deliberately narrow view: the document and its figures, never your costs, margins, staff names or internal notes.

Link	Lasts
View an order, invoice, quote, credit note	180 days
Pay an invoice or an account	30 days
Track a delivery or collection	30 days
A receipt	90 days
A statement	365 days
Recover an abandoned basket	14 days, and only the newest email works

No web address configured means no buttons

If you have neither an online store nor a customer-portal address set, the emails still go out — but every button is silently removed and the customer has nothing to click.

You can see and revoke issued links if you have the document-link permission.

What the customer actually sees, and the setting that decides whether the link appears at all, is covered in what your customers receive.

Two smaller things

“You’ve been added” is not an invitation. When an administrator creates a user, the account already exists with a password. The email says they have been added and points at the sign-in page — there is nothing to accept.

Some buttons open a list, not the record. Vendor invoices, stock transfers, stock counts, van documents and your own SaleSprint invoices have no individual screen in the app yet, so the button opens the list and you find the row by the number quoted in the message.

Related

• Your notification preferences
• Alert recipients
• Channels and delivery