Settings and how they resolve

SaleSprint has around 240 settings, and nearly every one can be set at more than one level. A setting is not simply on or off — it is on or off somewhere, and the level it was set at decides who it applies to.

The five levels

From broadest to narrowest:

Level	Applies to	Set by
Platform	Every account	The platform operator only
Account	Your whole business	Your administrators
Company	One legal entity	Your administrators
Location	One shop or warehouse	Your administrators
User	One person	That person

The most specific level wins

When the same setting is set at several levels, resolution runs from narrowest to broadest and stops at the first value it finds:

User → Location → Company → Account → Platform → built-in default

Locations resolve through their own ancestry, so a setting on a parent location covers its children unless a child overrides it.

Anything never set anywhere falls through to the built-in default that ships with the product.

The practical consequence: setting something at account level does not guarantee it applies. If a location or an individual user has an override, theirs wins. When a setting appears not to be taking effect, look down for an override before looking up.

Every settings screen shows you this directly. Each row tells you the value in force, which level produced it, whether this level overrides it, and what it would fall back to if you removed the override.

Who can change what

Where

Settings → Business → Workspace settings

Plan

All plans

Permission

Organization → Setting → Edit

• Platform settings are the operator’s. They are not editable from the app at all.
• Account, company and location settings need the organization.setting.edit permission. Viewing them needs organization.setting.
• Your own preferences need no permission — they are yours.

A few settings are additionally gated by your plan: custom receipt layouts and receipt footer text need the custom-receipt-layout capability, and messaging sender IDs need the matching sender-ID capability. Clearing one of these back to the inherited value is never gated, so a downgrade can never trap you with a setting you cannot undo.

How to change a setting for one shop

The level you are editing is decided by where you open the editor from — there is no level picker inside it.

1. Go to Organization → Locations.
2. Find the shop, open its ⋮ menu and click Scoped settings.
3. Check the blue badge at the top reads Location and names your shop.
4. Type into Search settings — or click Expand all and open a group.
5. Read the grey line under the setting: “Inherits from Workspace” and the current value. That tells you where the value is coming from right now.
6. Flip the Override switch on. An editor appears, pre-filled with the inherited value.
7. Change the Value.

There is no Save button. Changes save themselves — watch for the tick beside the setting name. Close with the X.

How to undo an override

1. Open the same editor at the same level.
2. Find the setting. Groups with overrides carry a blue pencil badge, and the top of the dialog shows how many there are.
3. Flip Override off.

The row goes back to reading “Inherits from …” with the value now in force.

Where to open the editor for each level

Scope	Where
Account	Settings → Business → Workspace settings
Your own	Settings → Business → My preferences
Company	Organization → Companies → ⋮ → Scoped settings
Location	Organization → Locations → ⋮ → Scoped settings

All four open the same editor. Changing anything but your own preferences needs the Organization → Setting → Edit permission.

Some group and setting names look like machine output

Only a couple of areas have proper names — you will see “Pos”, “Ecom” and “Einvoicing” as group headings, and most individual settings show a tidied-up version of their internal name with no explanation. “Allow Layaway” under “Pos” is a real example. The names are accurate; they are just unpolished.

Settings need a connection

The editor is online only. Offline it shows an error with a Retry button.

Settings worth knowing about

Settings are grouped by area, and within a group each one is listed by name. A representative handful, to show the range of what is controlled here:

Group	Setting	What it does
Tax	Price tax mode	Whether displayed prices already include tax or add it at the end.
Shift	Require an open shift	Whether a sale can be rung up without an open till, and whether that applies to cash only or everything.
Inventory	Negative Stock Policy	Block, warn, or allow selling below zero.
Sale	Require Manager For Override	Whether a manager’s PIN is needed to override a price or discount, and above what amount.
Finance	Post Inventory To Gl	Whether stock movements reach the ledger.
Pos	Post Sale As Draft	Whether new sales start as drafts.
Loyalty	Enabled, Earn Rate	The loyalty programme and its points per unit of currency.
User	App Ui Type	A per-person till layout: classic, simple, kiosk or self-checkout.
Numbering	… Prefix	The prefix on each document type’s numbers. See Documents and how they connect.

Some settings hide menu items

Under Pos, the settings Allow Layaway, Allow Backorder and Allow Pickup Later do more than change behaviour — switching one off removes its screens from the menu entirely. Layaway, Backorders and the Pickup Release Queue disappear rather than appearing locked.

So a missing menu item has three possible causes, and it is worth ruling them out in this order: a permission you lack, an opt-in setting switched off here, or a plan that does not include it — only the last of which shows an upgrade prompt.

Related

• Roles and permissions
• Plans and what they unlock
• Accounts, companies and locations
• Document dates and how far they can move