Pharmacies

Where

Verticals → Pharmacy

Plan

Growth and above

Feature

Verticals → Pharmacy

The Pharmacy pack adds a dispensing counter and eight record screens. All of them are real and working — an earlier version of this guide called most of them empty, which is no longer true.

Read this before relying on the pack for compliance

Three things a pharmacist would reasonably expect to happen automatically do not happen:

• Nothing warns you about a drug interaction when you dispense.
• Nothing writes to the controlled-substance register when you dispense a controlled item.
• Nothing applies a patient’s insurance or their co-pay.

All three screens exist and work, but they are records you keep by hand. The dispensing path never reads any of them. Detail on each below.

Dispensing

Go to Sales → Prescriptions. The screen is headed Dispense.

From a waiting prescription

1. The worklist shows prescriptions that are New or Partial. Pick one.
2. For each line, enter the Qty and the Unit price. The line shows “Prescribed 12 · remaining 4” so you can dispense in parts.
3. Check the Total.
4. Click Dispense & Pay and take payment in the usual way.

Payment is real — a sale is created and tendered, and a receipt prints.

Capturing a prescription at the counter

1. Switch the toggle to New.
2. Enter the Patient name, or pick a Customer. Leave it blank for a walk-in.
3. Pick the Prescriber, or leave it as No prescriber.
4. Add the medicines from the catalogue, or scan them.
5. Click Capture prescription, then dispense it as above.

Dispensing needs a price on every line

Dispense & Pay stays disabled until every line has both a quantity and a unit price above zero. A free-of-charge item cannot be dispensed through this screen.

Prescription instructions cannot be typed in

There is nowhere on the capture screen to record the directions for a line — “one tablet twice daily”. Write them on the label as you would anyway.

The medicine record

Pharmacy Products attaches the regulatory and clinical facts to a product you already sell.

1. Go to Verticals → Pharmacy → Pharmacy Products and click New pharmacy product.
2. Pick the Product. This cannot be changed afterwards.
3. Enter the Dosage / strength and an Insurance billing code if you use one.
4. Set Prescription required and Controlled substance.
5. Tick the Drug classification chips that apply — Narcotic, Psychotropic, Antibiotic, Vaccine, Cold chain, Special, Restricted, Generic, Over the counter.
6. Add Storage conditions, Side effects and Warnings as comma-separated lists.
7. Save.

This record is optional

A medicine with no pharmacy record dispenses exactly the same way. The record is for your own reference and reporting — nothing in the dispensing path requires it.

The search box on this screen does nothing. Use the Filter dropdown, which offers Prescription required and Controlled substance.

Prescribers

Prescribers is the list of doctors and clinics whose prescriptions you accept.

1. Click New record, choose the Company and Location — both locked once saved.
2. Enter the Name and License number. Both are required.
3. Add the License expiry, Specialty, Facility, Phone and Email.
4. Set the Status — Active, Suspended, Retired or License expired.
5. Save.

An expired licence does not block anything

Recording an expiry date or setting the status to License expired changes nothing at the counter. That prescriber can still be picked and their prescriptions still dispensed. The status is a note to your own staff.

Controlled substances

Two screens, and both are filled in by hand.

Controlled Substance Registers is the per-medicine ledger page you keep for inspection. Creating one asks you to type the Opening, Received, Dispensed, Wasted, Adjustment and Closing quantities yourself.

Controlled Substance Movements is an append-only log — each entry records a Product, a Kind (Receive, Dispense, Waste, Adjustment, Transfer in, Transfer out, Return from customer, Return to vendor), a Quantity and optionally a Prescriber.

Dispensing a controlled item records nothing

When you dispense through the counter, no register entry and no movement entry is created. The stock moves and the sale is made, and the controlled-drug paperwork is left entirely to you.

Build it into your routine: dispense, then immediately add the movement. Nothing will remind you, and nothing will show the omission.

A register cannot be edited once created

There is no Edit action. A mistyped quantity can only be fixed by deleting the register and keying it again, or by recording a Reconcile with a physical count.

The Reconcile dialog’s Save does nothing at all if you leave Physical count qty blank — no error, no message, nothing happens.

Drug interactions

Drug Interactions lets you record that two products clash: Product A, Product B, a Description, optional Clinical guidance, a Severity (Mild, Moderate, Severe or Contraindicated) and a Source.

It is a reference table. It never checks anything.

Nothing consults this list — not the dispensing counter, not the ordinary till, not any warning anywhere. You can record that two medicines are Contraindicated and then dispense them together with no prompt of any kind.

Treat it as a searchable note for staff, and keep your real interaction checking wherever you keep it now.

Insurance

Insurance Schemes is the payer list — Name, Code, Payer name, Contract number, contacts, Patient co-pay % and a Status.

Insurance Claims is a batch claim you raise against a scheme: pick the Insurance scheme, give a Batch number, a Total claimed and a period, then move it through Draft → Submitted → Approved → Paid with Change status, recording the approved and paid totals as they come in.

A claim is not built from your sales, and co-pay is never applied

Every figure on a claim is typed in by hand. There is no way to add the dispensings it covers — the screen has no lines, and no way to attach a sale or a prescription.

The Patient co-pay % on a scheme is stored and displayed and never used. Nothing at the counter looks up a patient’s scheme or splits the bill.

This is a tracker for claims you assemble outside SaleSprint, not a claims system.

Counselling logs

Dispense Counselling records that you counselled a patient — a Product, a Customer, whether the Patient acknowledged, and notes.

“Topics covered (mask)” is unusable as shown

The field is a plain number box with no list of topics and nothing explaining what the number means, and the column shows the same bare number back. There is no way to know what to type.

Record what you covered in Notes instead.

Setup order

1. Company and location — required on every form here.
2. Products in your catalogue, with sell prices.
3. Prescribers, if you want to attribute prescriptions.
4. Pharmacy Products, for the clinical detail. Optional.

Insurance schemes, drug interactions and the controlled-substance screens are not prerequisites for anything — nothing in dispensing reads them.

Other things to know

Export produces no file on all eight screens — it shows “Exporting as…” and downloads nothing.

Company and Location look editable when you edit a record and are not. Both dropdowns open and let you pick, then keep the original.

Required fields are only flagged when you press Save.

Insurance Schemes and Claims need the Growth plan on the server. The rest of the pack is gated only on the Pharmacy industry being switched on, though the menu hides the whole group below Growth.

Related

• Industry packs
• Point of sale
• Batches and serials