Tenants

Overview → Tenants lists every subscribed workspace: Total tenants, Active, Trialing and Need attention, with tabs for All, Active, Trialing, Past due, Suspended and Cancelled.

Columns are Tenant, Plan / edition, Status, Next bill, Amount and Actions. Open goes to the detail page.

The list stops at 100 tenants

There is no pager. Past a hundred workspaces, the rest are simply not shown. Use the status tabs to narrow it.

You cannot create a tenant here

There is no New tenant button anywhere in the console, and the platform API only lists tenants. Workspaces are created by signup and onboarding outside this console.

The nearest thing is Apply edition on an existing tenant, which provisions a plan’s feature set onto it.

The tenant page

Nine tabs: Overview, Invoices, Payment methods, Package prices, Dunning terms, Credits, Add-ons, Entitlements and Impersonate.

Overview

A read-only Subscription card — edition, billing cycle, base amount, start and end dates, next bill date, auto-renew, cancellation. If the tenant is suspended, the reason and the date are shown here.

Underneath, Manage subscription:

• Edit billing terms — Plan name, Billing cycle (Monthly, Yearly, Quarterly, Bi-annually or Lifetime), Next bill date and Base amount, then Save changes.
• Apply edition — pick an edition and click Apply. This provisions that plan’s entire feature set onto the tenant.
• Enable / Disable auto-renew.
• Bill elapsed periods — creates draft invoices for periods never billed.
• Send all drafts — finalises every draft at once. “Review and amend first — this can’t be undone.”

“Reprovision all” is on one tenant’s page but acts on every tenant

The button sits among that tenant’s controls, and it reapplies every tenant’s edition across the whole platform. The confirmation does say so — “Reprovision re-applies EVERY tenant’s edition (the backend has no single-tenant op)” — but the placement invites a mis-click.

Read that dialog before confirming. There is no single-tenant version of this.

Entitlements

This is the per-tenant override screen — “The tenant’s effective plan features. Editing sets a per-tenant override; reset reverts to the plan value.”

Features are grouped as License & limits, Modules and Capabilities, each with its own Save and a Reset that reverts to the plan value.

For numeric caps: blank or -1 means unlimited, 0 means none.

Below that, Industry verticals — a multi-select of the industries this tenant runs, capped by the plan’s vertical limit. This is the only place a vertical is switched on.

The vertical list fails silently

If the call that fetches the available industries fails, the section renders empty with no message — looking as though no verticals exist. Reload before concluding anything.

The other tabs

Invoices and Credits are read-only histories. Payment methods lets you make one default or remove it. Add-ons lists purchased extras and lets you cancel one.

Package prices records a negotiated price: choose whether the target is an edition or a package, pick it, enter the Negotiated amount (and setup fee, for an edition), set Effective from and optionally Effective to, add Notes, then Add price.

Dunning terms overrides the platform dunning ladder for this one customer. Each rung can be set or left to Inherit platform.

Suspending, restricting and cancelling

The same controls appear on the tenants list row and on the Overview tab.

To suspend a tenant:

1. Click Suspend.
2. The dialog reads Suspend tenant — “Suspending blocks the tenant’s login until reactivated. Record why.”
3. Fill in Reason for suspension. The button stays disabled until you do.
4. Click Suspend tenant.

To undo it, click Reactivate — a single click, no dialog.

Restrict puts the workspace into read-only: staff can still sign in, but nothing can be saved. Cancel ends the subscription and blocks login, and does ask first.

Restrict and Lift restriction fire on a single click

No confirmation, no reason box — even though the very similar Suspend insists on a typed reason. Clicking Restrict by accident stops a business trading immediately.

A dunning suspension lifts itself

When arrears are cleared, a suspension raised by the dunning ladder is released automatically. You do not always need to reactivate by hand.

Impersonation

The Impersonate tab issues a session for a user inside that tenant — “Every impersonation is audited.”

1. Open the Impersonate tab.
2. Choose the User from the dropdown. It lists name, email, and (inactive) where it applies.
3. Click Start impersonation.

You are handed raw tokens to copy and paste

Rather than opening a session for you, the panel displays an Access token, a Refresh token and an expiry, each with a Copy button.

Those are working credentials for somebody else’s workspace, sitting on your clipboard. Clear it afterwards, and never paste them anywhere but the tool you meant to use.

This dropdown is the only place in the console where a tenant’s own users appear at all. There is no way to invite, disable or reset the password of a merchant’s staff from here.

Related

• Plans, packages and permission tiers
• Dunning and collections
• Billing and invoices