Hotels and hospitality

Where

Verticals → Hotel & Hospitality

Plan

Growth and above

Feature

Verticals → Hospitality

The Hospitality pack adds a folio counter and fourteen setup screens. All fourteen are real and working — an earlier version of this guide said they were empty, which is no longer true.

Two things have genuinely improved since: housekeeping now returns a room to service, and the folio counter takes real payment. One large gap remains, below.

There is no screen for creating rooms

Rooms are the foundation of the whole pack — housekeeping, minibar, OTA mappings, group rooms and the folio counter all need them — and nothing in the app creates one.

Rooms have to be loaded for you by whoever supports your installation. Ask for that before anything else here is usable.

Running the desk

Go to Sales → Folio POS. Rooms show as cards badged Available, Occupied, Reserved, Cleaning or Out of service.

Checking a guest in

1. Tap an available room and click Open folio.
2. Enter the Guest name, Guest phone and number of Adults. All are optional.
3. Click Check in. The room turns Occupied.

During the stay

Tap the room and Resume to open the folio. Charges are added by tapping products in the grid — each adds one at its catalogue price.

Checking out

1. Open the folio and click Check out & settle.
2. Take payment — Cash, Card or Mobile money.
3. The room turns Cleaning.

Cancel folio voids it instead: “This voids the folio and frees the room. No sale is created.” — and the room goes straight back to Available.

Print receipt does not work on a folio

It shows “Receipt printing for folios is coming soon.” Settle first, then print from the sale if you need a document.

Housekeeping

This part now works end to end.

1. Go to Verticals → Hotel & Hospitality → Housekeeping Board and click New.
2. Choose the Company, Location and Room — all required.
3. Set the Task type — Standard clean, Deep clean, Turndown, Checkout clean, Maintenance request or Inspection.
4. Assign Staff and a Scheduled at time if you want.
5. Save.

To work the task, use Advance task on its row and set the status to In progress, then Done.

Marking a task Done returns the room to Available

This is the one automatic link in the pack, and it is reliable. Skipped and Failed close the task but leave the room as it was.

Checking out does not create the cleaning task

The room goes to Cleaning at checkout and then waits. Nothing creates the task for you — somebody has to add it on the housekeeping board, or the room stays at Cleaning indefinitely and cannot be sold.

Make raising the checkout-clean task part of the checkout routine.

The folio counter does not refresh by itself, so staff need to reload it to see a room turn green.

Housekeeping Checklist Items are not used by anything

You can build a library of checklist lines, and they look like they belong to a task. There is no way to tick them off against one — no screen shows them on a task.

They are a reference list only.

The rate catalogue

Rate Plans, Seasonal Rates and Corporate Rates all work as records.

1. Create a Rate Plan first — Name is required, plus optional Code, Currency, Includes breakfast, Refundable, Status and a Cancellation policy.
2. Then add Seasonal Rates under it. The screen asks you to pick a rate plan first — until you do, it says “Select a rate plan to view its seasonal rates”. Each rate has a Room type, a Start and End date (both required), a Rate amount and a Priority.
3. Corporate Rates work the same way beneath a Corporate Account.

None of these rates is ever charged

This is the most important thing to know about the pack. Rate plans, seasonal rates and corporate rates are a catalogue you keep — SaleSprint stores them and shows them back, and the folio counter never reads any of them.

Checking a guest in puts no room charge on the folio at all. There is no nightly rate, no accrual per night, and no rate plan to choose at check-in. The only charges that ever appear are products you tap in the grid.

Room revenue has to be added as a product charge. Create a product for each room type at its price and tap it once per night, or the folio settles for the extras alone.

Group bookings and corporate accounts

Corporate Accounts records a company that books with you — Company name is required, plus Code, contacts, a Credit limit, Billing terms and a Billing address. Status is set afterwards with Change status, never on the form.

Group Bookings takes a Group name (required), an optional Corporate account and Rate plan, contact details, Arrival and Departure dates, Rooms requested and a Discount %. Group Booking Rooms then lists the individual rooms beneath it.

No credit limit is enforced and no discount applied

The Credit limit on a corporate account is recorded and never checked. The Discount % on a group booking is recorded and never applied to anything.

Both are notes for your own staff.

Group booking numbers are typed by hand

There is no automatic numbering. Agree a format and keep to it.

Minibar

Minibar Stocks sets what should be in each room’s minibar — a Room, a Product and an Expected qty. Minibar Consumption records what was taken; pick the room first.

Recording consumption does not charge the guest

It writes a consumption record and nothing else. No charge reaches the folio, and no stock is deducted.

Add the item to the folio by tapping it in the product grid as well, or the guest leaves without paying for it.

Last restocked appears as a column but there is no field anywhere to set it.

Night audit

Night Audit is a manual log, not an automatic process. Start audit opens one; Complete audit closes it; Revert audit reopens a completed one for correction.

The figures are always zero

Rooms sold, Occupancy %, ADR and RevPAR are columns the audit expects to be given — and the app never calculates or sends them. Every audit row reads 0/0, 0%, 0.00 and 0.00.

Because the totals are zero, completing an audit also posts nothing to your books.

For real occupancy and rate figures use the dashboards, which compute them properly.

Starting an audit does not roll the date, post room charges, close folios or change any room status.

Booking sites

OTA Channels and OTA Room Mappings let you record which Booking.com or Expedia property and room codes match your rooms.

There is no connection to any booking site

No booking is ever imported and no availability or rate is ever sent. There is no sync of any kind — these two screens store text for your own reference.

Last synced will always show —, and there is nowhere to enter the credentials a real connection would need.

The Channel box is free text with no list, so a typo silently creates a separate channel.

Guest preferences

Guest Preferences records a Customer, a Preference type — Pillow type, Room temperature, Floor, View, Dietary restriction, Special occasion, Amenity, Language, Newspaper or Other — and a Value.

They never appear at check-in

Nothing surfaces a guest’s preferences to the person on the desk. Somebody has to look them up on this screen before the guest arrives.

Other things to know

Two boxes ask for a number that encodes days or task types — “Days of week (mask)” on a seasonal rate and “Applies to task types (mask)” on a checklist item. Leave the defaults (127 and 63); they already mean “all”.

Three search boxes search internal codes, not names — housekeeping tasks, minibar stocks and minibar consumption. Searching a room number or product name finds nothing there.

Some room and rate pickers list every company’s records, not just the one you are working in. Check the record belongs to the right company before saving.

Export produces no file. Only Rate Plans offers it, and it downloads nothing.

Every list stops at 200 records, night audits at 100.

Menu labels differ from page titles in six places — “Housekeeping Board” opens “Housekeeping Tasks”, “Minibar Stocks” opens “Minibar Products”, and so on. Same screen.

Company and Location are locked after creating a record, though the pickers still open and let you choose before discarding it.

Related

• Industry packs
• Point of sale
• Dashboards