Your notification preferences

Where

Notifications → Preferences

Plan

All plans

No permission and no particular plan — every user has this screen, and it controls only what reaches you. It never affects your colleagues, and it never affects what your customers receive.

The page is headed Notification preferences and has two parts: Delivery, for quiet hours and timing, and Notification types, the list of everything the app can send you.

Choosing what you receive

Under Notification types you get one card per category — System, Security, Billing, Sales, Purchasing, Inventory, Finance, Marketing and Reminders — covering 71 kinds of notification in total.

Each card shows a row of channel chips under ALL IN THIS CATEGORY: In-app, Push, Email, SMS and WhatsApp. A chip only appears if that kind of message has been written for that channel, so most rows offer just In-app and Email.

How to mute a whole category

1. Go to Notifications → Preferences.
2. Scroll to the category, for example Purchasing.
3. Under ALL IN THIS CATEGORY, tap the channel chip you want off — say Email — so it stops being highlighted.

That also clears any per-notification exceptions you had set inside that category, so the master switch really is in charge.

How to mute one notification

1. Tap the category header to expand it.
2. Find the notification in the list.
3. Tap each of its channel chips off.

There is no single switch for a whole notification — it is one tap per channel.

How to undo

Expand a category and use Reset to defaults at the bottom, which clears everything you changed in that category. For a single notification, Clear my override appears beneath it once you have changed something.

There is no “reset everything” button.

Why a switch might be greyed out

Hover or long-press any chip and a tooltip tells you the state and where it came from — for example “Off · Set by you” or “On · Locked by your administrator”. A padlock on the chip means you cannot change it; an i means your administrator set the default but you may still override it.

Two things lock a switch:

Critical notifications carry a red Critical badge reading “This notification is always delivered and cannot be turned off.” These are the twelve that protect your account: all seven Security notices — one-time codes, password reset, password changed, email changed, two-factor enrolment, sign-in from a new device and account suspension — plus five Billing enforcement warnings.

Administrator locks come from the notification policies screen. If you try to mute a category containing a locked channel, you will see “Skipped channels locked by your administrator” and the rest of your change is applied.

The Security category’s master switches do nothing

Every notification in Security is critical, so switching the whole category off looks like it worked — the chip greys out and nothing complains — but every message still arrives. Five of the Billing notifications behave the same way.

Quiet hours

1. In the Delivery section, turn Quiet hours on.
2. Set Start and End in 24-hour time. A window that runs past midnight, such as 22:00 to 07:00, works fine.
3. Fill in your Timezone.

Quiet hours only silence text messages, WhatsApp and push

Email and the in-app bell are never held back — the app treats them as things you go and look at rather than things that interrupt you. So your inbox still fills up overnight.

Critical notifications ignore quiet hours, so a one-time code still arrives at 2am.

A message silenced by quiet hours is gone, not delayed

It is not held and sent later. There is no “you missed these” catch-up.

If the same notification also went out by email or to your inbox, you still have that copy. If it was text-message-only, it is lost.

The During quiet hours control offers Suppress and Defer. They do exactly the same thing — the screen’s own hint admits it: “Defer behaves as suppress until scheduled digests ship.” Choose either; neither delays anything.

Timezone is a free-text box with no checking

You must type a proper zone name such as Africa/Accra or Europe/London. A typo, or something like GMT+0, is accepted without complaint and your quiet hours then run on UTC instead — silently on the wrong clock.

The box also only saves when you press Done on the keyboard. Type a zone and tap elsewhere and it is discarded with no warning.

Two controls to ignore

Digest frequency does nothing

The Real-time / Daily / Weekly / Off control is saved and read back, but nothing in the app ever acts on it. There is no digest.

Setting it to “Off” does not mute anything. To stop receiving something, use the channel chips under Notification types.

Defer, described above, is the other one.

A bug to work around

Saving one Delivery setting resets the others

The three Delivery settings are saved together, and whichever one you did not touch is written back at its default:

• Change Digest frequency → Quiet hours is switched off and your Timezone is reset to Africa/Accra.
• Turn Quiet hours on → Digest frequency goes back to Real-time and your Timezone is reset.
• Save a Timezone → Quiet hours is switched off.

You will see a green Saved message while your other settings flip back.

The way round it: set your Timezone first, then turn Quiet hours on, then adjust the start and end times — those two do save safely. Leave Digest frequency alone entirely, since it does nothing anyway.

What happens if you turn something off

Nothing is sent on that channel, and the app records internally why. The default is that you receive everything until you turn it off.

In-app mutes now genuinely work — a muted category stops appearing in the bell. Note the decision is taken when the message is sent, so muting later does not hide what already arrived.

If your settings cannot be read, you get the message anyway

When the app cannot load your preferences it delivers rather than staying silent, on the grounds that a missed notification is worse than an unwanted one. So an occasional message you thought you had muted is not necessarily a settings problem.

Related

• The bell and your inbox
• Notification policies — the administrator’s version of this screen
• Channels and delivery