Your SaleSprint bill

Where

Billing

Plan

All plans

Permission

Organization → Billing

The Billing menu is about what you pay SaleSprint — not what your customers pay you. Ten entries, and they fall into two groups.

Entry	What it does
Billing Dashboard	What you owe and what plan you are on
My Invoices	Your bills, and where you pay them
Payment History	What you have been credited for
My Subscription	Your plan’s dates and rate, read-only
Browse Plans	The plan catalogue, read-only
SMS / Email Activity	Your message credit balance
My Orders, My Services, Payment Plans, Online Shop	Not yet self-service — see the end of this page

The menu names and the page headings do not match

My Invoices opens a page headed Invoices, Payment History opens Payments, SMS / Email Activity opens Credit ledger, and Online Shop opens Provider shops. Same screens.

What you owe

Billing Dashboard shows your Current plan, Next renewal, Outstanding balance and Outstanding invoices, then your Plan usage — branches, warehouses, users and companies, each as used / allowed — and your five most recent invoices.

If anything is owing, a banner appears: “You have … outstanding across N invoice(s).” with a Pay now button.

Pay now on the dashboard does not take a payment

It moves you to the invoice list, where you still have to pick the invoice and pay it there.

Outstanding balance does not include draft invoices

It counts only bills your provider has actually sent. A draft they have prepared but not issued is invisible to you and is not in that figure.

It is what you owe today, not everything you will be charged.

Your plan shows as a long code, not a name

Current plan on the dashboard, and the heading on My Subscription, both print an internal identifier — something like 3f2a8c1e-… where you expect Standard.

Browse Plans is where the readable names are.

An unlimited allowance shows ∞ and an empty bar

The progress bar sitting at zero on such a row does not mean nothing is used — it means there is no limit. And if usage cannot be worked out, the whole Plan usage section disappears without a message.

Paying an invoice

Go to Billing → My Invoices. Columns are Invoice #, Date, Due date, Total and Status.

Filter with All, Outstanding or Unpaid.

Use “Outstanding”, not “Unpaid”

Unpaid shows only bills in the sent state — an overdue or partly paid invoice disappears from it. Outstanding is the one that shows everything still owing.

All goes the other way and includes drafts, cancelled and written-off invoices.

Click Pay on the row. The dialog offers three ways.

Pay now

For mobile money. Choose Mobile money, enter the number, and press Pay now — then approve the prompt on your phone. SaleSprint waits for you.

Do not choose Card here

The Card option appears in this dropdown and is designed to fail. You get a developer’s error message about a redirect flow.

For a card, use the Payment link tab instead.

Payment link

1. Choose the Method and enter your number or card reference.
2. Press Start payment.
3. A link appears as text, with a Copy link button. Nothing opens by itself — copy it and paste it into your browser.
4. Pay there, come back, and press I’ve completed payment.

If it is still processing you are told “Still pending on the gateway’s side — wait a moment and try confirming again.”

Confirming settles the whole balance, not part of it.

I already paid

For cash, a cheque or a bank transfer you have already made. Enter the Method, Amount, Reference, Paid date and Notes, then Declare payment.

Declaring a payment records no money

This is the thing most likely to confuse you. Declaring only flags the invoice as Pending verification for your provider to check.

Until they confirm it:

• the balance still shows the full amount;
• the Pay button disappears, so it looks as though something is in progress;
• nothing appears on Payment History.

None of that means your payment was lost. It means nobody has verified it yet. If it stays that way, chase your provider.

The Amount you type is also ignored — your provider enters the verified figure themselves.

Online payments are checked with the payment provider

Whether you use Pay now or Payment link, your bill is only marked paid once SaleSprint has confirmed the payment with the payment provider, for the exact amount and currency of the invoice. If you close the page early, the payment is still picked up by an automatic check shortly afterwards.

A payment that does not match the invoice is held under review and is not credited until your provider has looked at it.

You can always pay, even when locked out

If your workspace has been restricted for non-payment, the billing screens still work. That is deliberate, so you can pay your way back in.

Payment History

Payment History lists Invoice, Paid date, Amount paid and Invoice total.

Three things it is not

It shows one row per invoice, not per payment — two payments against one bill appear as a single total.

It only shows money your provider has credited. Failed attempts, and offline payments you have declared but they have not yet verified, are absent.

It reaches back over your 200 most recent invoices only.

Message credits

SMS / Email Activity shows your balance as cards — SMS credits, WhatsApp credits, Email credits and General credits.

That is all it shows. The page says so: “Transaction history isn’t available to view yet — this shows your current balance only. Contact your provider for a detailed statement.”

You cannot see what used your credits, and you cannot buy more from the app.

Two menu entries, one screen

SMS / Email Activity under Billing and Resource Credit Ledgers under Broadcasts open the same page.

Your plan

My Subscription shows your Rate, Billing frequency, Start date, Next bill date and End date. It is entirely read-only — no cancel, no auto-renew switch, and the auto-renew setting is not even shown.

Browse Plans lists what is on sale with prices, trial length and features, and badges the one you are on.

You cannot change plan yourself

Browse Plans has no buttons at all. The page states it: “To change plans, contact your account manager — self-service plan changes aren’t available yet.”

The five entries that are not features yet

My Orders, My Services, Payment Plans and Online Shop all open the same message: “This is managed by your platform provider. It isn’t available for self-service yet — reach out to your account manager if you need it now.”

They are honest placeholders rather than broken screens, but they occupy menu slots, so you will click them expecting something.

• My Orders and My Services will eventually list add-ons and professional services you have bought.
• Payment Plans will let you ask to pay a bill in instalments. Today you arrange that by contacting your provider.
• Online Shop is the most misleadingly named thing in SaleSprint. It is not your web shop. It is a future store for buying add-ons from your provider. Your own online store is under Online store.

Nothing in this menu sells you anything. Extra seats, add-ons and credit top-ups are all arranged with your account manager.

Two last things

The amounts here are in your provider’s currency, not yours

An invoice carries no currency, and none is printed beside the figures. These bills are in the currency SaleSprint bills you in, which is often not the currency your shop trades in.

A “1,234.00” on this page and a “1,234.00” on your sales reports can be two entirely different amounts. Check with your provider which currency you are billed in.

You cannot download or print an invoice

There is no PDF and no print button. Your provider can produce one — ask them.

There is no view-only billing role

Anyone who can open My Invoices can also pay from it. The two are the same permission.

Related

• Plans and billing
• Administration
• Online store